Last updated May 22, 2018

Kozmik Artifactz is dedicated to providing strong and transparent privacy practices. We will update and maintain this Privacy Policy from time to time, in order to adhere to ever changing legal, regulatory or operational requirements. We will provide notice of any such changes in accordance with the law.

Our Privacy Policy explains the types of information that we may collect and hold, how that information is used and with whom, if at all, the data is shared. It states how you can contact us if you have any queries, concerns or complaints regarding this information.

1.1. Information that you provide us or that is collected

You may be asked to provide your personal information anytime you are in contact with Kozmik Artifactz. For example:

  • When you create a user account or purchase a product, Kozmik Artifactz may collect a variety of information; including your name, mailing address, phone number, e-mail address and contact preferences.

  • When you submit your contact details to participate in competitions, marketing materials and promotions, we ask you for your name, age and contact details such as email address.

  • When you interact with our customer services, we may keep information about the interaction, including your name, the product(s) you purchased, the reason why you contacted us and the service/resolution we provided.

  • When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos and forum posts, or details of your interests and preferences that you choose to tell us about when, for example, selecting the services that you wish to receive.

  • When you join one of our loyalty programs, we may collect information relating to your use of the loyalty program and the rewards that you claim.

Our website, collects and provides us with personal information about your use, including:

  • Details of the online content viewed with and interact with, such as your browser software, which pages you view and which items you ‘clicked’ on or added to your shopping basket.

  • Services, products or server logs, storing information about your use of our services, products or websites, such as your IP address, browser information (including HTTP user agent strings), HTTP client request information and the time and location of your activities, domain, device and application settings, errors and hardware activity.

  • Information about your hardware’s physical location, geo-location service or application.

  • Interests and preferences that you specify when setting up your browser, account, or other Internet enabled product or services.

This online information is collected using digital identifiers such as browser cookies, plugins or your IP address. These identifiers are used to distinguish the information provided by your hardware or browser that you use. However, we may associate the collected information with one of your accounts, if for instance you are logged into our services when the information is collected. Please see our Cookie Policy for further details and cookie settings.

1.2. Information we may collect from other sources

Kozmik Artifactz may also collect personal information from publicly available sources and third parties, including:

  • When purchasing our products, the payment gateway our website uses may carry out credit and financial checks to ensure payment is not made fraudulently and that you have a suitable credit rating. Payment processing for our store is exclusively processed through Woocommerce and PayPal. We do not collect, process, or retain your payment data. It does not exist on nor pass through our web server. We have NO access whatsoever to your payment account information.

1.3. Information we may collect via social networks

If you engage with any of Kozmik Artifactz social network accounts/pages we may process personal information from your social network accounts, such as:

  • If you click on social network functions such as “likes”, “+1”, “tweet” or similar buttons in one of our websites or services, we may receive, record and profile your social network activity related to our products and services, depending on your social network privacy settings. Please take note that the content that you view may be posted to your social network profile or feeds. We may receive information about your further interactions with such posted content (e.g., if your contacts click on a link in the posted content), which we may associate with the details that we store about you.

  • We use Facebook Ad Manager to keep you updated with new products of interest. To run interest-based ads within the Facebook commercial network, Facebook saves a cookie to your device, which stores data regarding your browsing habits with an alias. You can prohibit Facebook from collecting this data by selecting the applicable function pursuant to the web services (EU) and (US). Provided that you have a Facebook account, Facebook’s Data Policy applies.

  • Content Commenting. Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.

For more information and for details about how you can control or restrict access to your social network profile, you must review the relevant social network provider’s privacy policy and guidelines on privacy and data safety.

1.4. How Kozmik Artifactz uses collected personal information

Kozmik Artifactz uses the personal information it collects:

  • To communicate with you and to send you important product related notices, such as information about purchases, information on technical services issues, support, security announcements and changes to our terms, conditions and policies.

  • To operate and to improve our website in order to provide our customers with the best possible service.

  • To provide you with the product you have purchased, including checking that a payment is not made fraudulently.

  • To provide user care, warranty, returns and other after sales services.

  • To enhance our product and customer service quality and to educate our staff to ensure quality, compliance and social responsibility.

  • To seek your input and opinions on Kozmik Artifactz products.

  • To keep you informed about new products, as well as provide you with newsletters and other sales and marketing communications that provide value.

  • To monitor and enforce our user terms, policies and guidelines, as well as to prevent and to mitigate the risk of fraudulent use of such material.

You may at any time decide to Opt-Out in our processing of your personal data by Unsubscribing from our Newsletter and/or reviewing the settings within your personal Kozmik Artifactz customer account. Your privacy is of uttermost importance to us.

1.5. Marketing communications and subscriptions

When you provide us with contact details, such as when you sign-up to our newsletter through the sign-up form on our website, create an account or contact our customer services, you may be given the opportunity to receive newsletters, product information and other communications via email from Kozmik Artifactz. These communications may include, e.g. details about our latest products, exclusive competition and offers and label news.

We may also use your information to personalise and to target more effectively our marketing communications.

You can change your marketing communication preferences at any time by:

  • changing your account settings.

  • follow the “unsubscribe” link, typically located at the bottom of an email.

  • email a written request to unsubscribe directly to our customer services.

When you choose to sign up for our newsletter we save your e-mail address, in order to continue sending you the newsletter. You will receive the newsletter only if you have subscribed to it. Unsubscribing from the newsletter is possible at any time and is free of charge. To do so, please click on the link titled “Unsubscribe from List” present in the footer (bottom) over every email.

Please take note that we will send you important information about products you have purchased with Kozmik Artifactz (such as order confirmations, delivery tracking and customer service responses). These emails are not affected by your marketing communication preferences and/or subscriptions described above.


2.1. Sharing your information with third parties

Kozmik Artifactz will not sell, rent, share or otherwise disclose your personal information with any third parties.

However, we may be required to share and/or disclose information about you to:

  • government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies.

  • third parties (including professional advisors) to enforce or defend the legal rights of Kozmik Artifactz or the terms and conditions of our products.

  • third-party investors, and theirs and our professional advisors, in connection with a corporate governance event such as a merger, business acquisition, tax or insolvency situation.

Whilst your privacy is our upmost concern, you should not expect any information that you make available to others regarding your personal account with Kozmik Artifactz and other such online services to be kept private or confidential. Any information, contents or links that you may voluntarily share with others may be forwarded by the recipients to others. You should always exercise caution or discretion when using such online services, in particular when using social network applications.


3.1. How do we protect your information?

We have in place a number of technical and administrative measures to protect your privacy from unauthorised access, use or alteration and unlawful destructions, including where appropriate the following steps:

  • Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information, such as credit card details (SSL encryption is designed to make the data unreadable by anyone but Kozmik Artifactz).

  • Limiting access rights to the information we collect about you (e.g., only those of our personnel who need your information to carry out our business activities are allowed access to process your information).

3.2. What you should do to help us in protecting your information?

As general best practice on the Internet, it is recommended that users take great care with their accounts, and follow vigilantly some general safety rules:

  • Do not click a link that you did not expect to receive or have not requested by us.

  • Do not use simple, trivial, or versatilely used passwords when creating an account.

  • Do not share your account information with any other person.

  • Install anti-virus, anti-phishing or anti-malware software.

  • Always contact us if you are unsure or in doubt of a communication received from Kozmik Artifactz.

3.3. Cookies and other technologies

Some information is received and stored automatically whenever you interact with the Kozmik Artifactz website. “Cookies” are one example of this type of information. A “cookie” is a text file that websites commonly send to visiting computers/devices to identify subsequent visits and to collect general usage data including statistical information. Other uses of Cookies include, for example:

  • Allowing the Site to recognize your device so you don’t have to enter the same information repeatedly;

  • Allowing the Site to remember your cart content so you don’t have to enter the same information repeatedly;

  • Recognizing that you have a username and/or password;

  • Allowing us to better understand how you are using our website so that we can enhance and improve our service for you.

A “cookie” is a small amount of data sent from the server and stored on your computer's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. These settings will typically be found in the 'options' or 'preferences' menu of your browser.

To help you better understand these settings, we have provided the following links for a number of common browsers:

Please note that we do not recommend turning Cookies off as this may prevent you from using certain aspects of the Kozmik Artifactz website.

3.3.1. Cookies on the Kozmik Artifactz website

Kozmik Artifactz uses session cookies as well as persistent cookies on its websites. A session cookie is a temporary cookie which is erased when a session is ended, i.e. usually when you close your browser, while a persistent cookie is stored in one of your browsers subfolders until deleted manually or the set duration period of the persistent cookie expires.

3.3.2. Third-party cookies on the Kozmik Artifactz website

Kozmik Artifactz also uses third-party cookies. Third-party cookies may be necessary in order for third parties to provide its services to Kozmik Artifactz, such as those used to access Google Analytics data.

Google Universal Analytics uses so-called “cookies“, text files, which are saved to your computer and which allow for an analysis of your use of the website. The cookie-generated data regarding your use of this website will generally be forwarded to a Google server in the USA and stored there. For this website, the IP anonymization is activated, meaning your IP address will be truncated by Google within Member States of the European Union or other parties to the Agreement on the European Economic Area beforehand. Only in exceptional cases, the full IP address is sent to a Google server.

We only use Google Analytics data to monitor the performance of our website and to allow us to make adjustments and improvements to enhance the service and experience of our website.

As well as Google Analytics, we use the Facebook Cookie. The Facebook Cookie works much in the same way as the Google Analytics Cookie, providing us with general insight as to how users are engaging with our Facebook page. However, it also allows us to target our Facebook Advertisements more precisely, providing you with advertisement’s based on new products that should be of relevance and value.

You can opt-out of seeing such advertisements by reviewing your own personal Facebook settings.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your settings to decline cookies as well as delete existing cookies from your device if you prefer. If you choose to decline and/or delete cookies, you may not be able to use all features of the Kozmik Artifactz website.


4.1. Your rights

Kozmik Artifactz wishes to inform you that you, as a data subject, are entitled to exercise certain rights related to our processing of your information, e.g. you have the right:

  • To request information on which personal data relating to you we collect, store, transfer or otherwise process, as well as for what purposes the information was processed and to whom it has been disclosed.

  • To prevent us to process your information in a manner that is likely to cause damage or distress to you, or to process your information for direct marketing purposes.

  • To be informed about the mechanics of automated decision-making processes that will significantly affect you.

  • To call for action for us to rectify, block, erase, delete, or destroy inaccurate data that we process about you (including your legal right to be forgotten).

  • To request the supervisory authority to assess whether we have processed your data in contravention of our legal obligations under privacy and data protection laws applicable to us.

  • To request us to send you a copy of the information we store about you, and/or to have that data transmitted to another third-party.

  • To object to any automated profiling that may occur without your knowledge or approval.

You can exercise these rights by contacting us using the details given in the “Contact us” section below.

Please take note that we may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks. Furthermore, we may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our billing or records purposes and to fulfil the purposes described in this Privacy Policy.

4.2. Your choices

If you no longer want to receive certain communications from us, simply access the settings pages in the "Your Account" section of our website and follow the instructions on how to subscribe. Alternatively, click the "unsubscribe from list" link in our email communications. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions, software updates and instructions.

To exercise choices regarding cookies set through our website, as well as other types of online tracking, see the “Cookies and other technologies” section above.

4.3. Questions or Complaints

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, click here.

4.4 Contact

The controller of personal information in relation to this privacy policy is Kozmik Artifactz, Kösliner Str. 13 23879 Mölln, Germany.

If you do not want us to retain or use your personal information, you may withdraw your consent (i.e. “opt out”), by contacting us at If you have any queries about this Privacy Policy or wish to resume receiving information which you may have previously opted-out of receiving, please contact us at

We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Site and you are deemed to have accepted the terms of any such amended Privacy Policy on your first use of the Site following such alterations.